Store Policy

Learn about our privacy policy, terms and conditions, shipping details, and customer support

STORE POLICY

Privacy Policy:

Information Collection: We collect customer information necessary for order processing and communication. Rest assured; your data is used responsibly.

Data Security: Your data's security is our priority. We employ advanced measures to protect your information.

Third-Party Sharing: We do not share customer information with third parties.

Cookies: Our website uses cookies to enhance user experience. You can manage cookie settings in your browser.

Terms and Conditions:

Use of Website: By using our website, you agree to our terms and conditions. Please read the terms carefully. We may change the terms at any time and by updating this page. Thus, you are advised to regularly visit this page and check the conditions as they are binding to you (You are recommended to go through each term carefully before making a purchase).

These Terms and Conditions tell you who we are, how we will provide Products to you, what to do if there is a problem, and other important information.

If you disagree with these terms, you should not place an order on our site.

The Contract is between you and us. No other person shall have any rights to enforce any of its terms. We use subcontractors to perform our obligations under this Contract.

Each of the paragraphs of these Terms and Conditions operates separately. Suppose any court or relevant authority of competent jurisdiction decides they are unlawful or unenforceable. In that case, the remaining paragraphs will remain in full force and effect.

Product Descriptions: We strive for accuracy in product descriptions and prices.

We shall own all and any Intellectual Property Rights in the Products.

Intellectual Property: All content on this website is protected by intellectual property rights.

Liability: We are not liable for errors or omissions on the site.

Liability: We are not responsible for any banking errors and disturbances.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control, including any event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation):

Strikes, lock-outs, or other industrial action.
Epidemic or pandemic or government actions arising from such epidemic or pandemic.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
Impossibility of using railways, shipping, aircraft, motor transport, or other means of public or private transport.
The acts, decrees, legislation, regulations, or restrictions of any government.

Suppose an Event Outside Our Control takes place that affects the performance of our obligations under a Contract. In that case, we will contact you as soon as reasonably possible to notify you that our obligations under the Contract will be suspended, and the time for the performance of our duties will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Our Products:

The images of the Products on Our Site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display and print the colors of the Products accurately, we cannot guarantee that your device or computer's display of the pictures, or the images in our other advertising materials, accurately reflect the colors of the Products that will be delivered to you. The Products may vary slightly from these images.

While we take reasonable care to ensure accuracy, all sizes and measurements of products detailed on our site are approximate. We cannot guarantee that all details are accurate, complete, or error-free.

All our Products are sold on the basis that they are suitable for domestic and private use only. As such, none of our Products are intended for use in connection with any business purpose.

Note that you must contact G-ART Collection's support team to place orders for business purposes. (Mailing Address: store@g-artbrand.org)

Reselling our products to other customers and third parties is prohibited and considered a violation of intellectual property and copyright laws.

Qualification of Customers and Customer Account:

You may only purchase Products from us if you are over 18 years of age and legally capable of entering into a binding contract with us.

You may only purchase Products from us if you are an authorized user of the credit or debit card or payment account used to pay for your order.

You may only purchase Products from us if you are a resident of a country we can deliver to.

You may only purchase Products from us if you have not previously been suspended or removed from our store's service.

Placing an order in our store means you have bought from our store with full knowledge of our product's attributes, price, payment conditions, shipping conditions, store conditions, and terms (Content on the current page).

When you register for an Account, you may be required to provide us with information about yourself, such as your name, address, email address, billing information, or other contact information. You agree that the information you provide is accurate and that you will always keep it honest and up-to-date.

Please note that if you comply with all of the items mentioned in the above article, you cannot refund the money.

When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your Account and password and accept responsibility for all activities under your Account. Suppose you believe that your Account is no longer secure. In that case, you must immediately notify us by contacting the support team. (store.support@g-artbrand.org)

Price and Payment:

You must pay for the Products (including all applicable delivery charges), and we will charge the card you chose to pay for your order once you reach the final billing page and submit your order.

We reserve the right to change the prices on Our Site at any time without notice, but changes will not affect orders we have already accepted.

If there is a bank problem with your payment, our store is not responsible for the amount paid.

If you wish to apply a coupon code to your order, enter the relevant code during the online checkout process. We reserve the right to decline to accept any coupon code that is invalid for your order or expired.

Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. This amount represents our opinion of the total retail value of this product today based on our assessment after considering several factors

Return and Refund:

Please be very careful when placing an order because it is impossible to edit (size, color, etc.), return and refund, or exchange the order after it has been placed.

In case of a damaged product or a manufacturing error, we offer a refund (or replacement in some situations) if you contact us within five days of product delivery.

Please note that to request a refund or replacement, you must contact us within five days after delivery and report the issue to us.

You must take one or more explicit photos of the product defect to report an issue and send them to us. Please note that the images must be suitable for our technical team's review, so after sending the photos, we may ask you to take a photo of the product defect again according to the instructions we sent you and send it to us.

Agreeing to the request for a refund or exchange is subject to our technical team's confirmation of the product defect. Our technical team will do its best to carry out the necessary checks as soon as possible.

Note that if the product has a problem, you should not use the product or remove the product tags (such as the size tag, etc.)

The sizing of the products may be 1-2 cm different from the information in the sizing table; a difference of up to 2 cm is not considered a problem. Also, if the printing area is shifted by 1-2 cm, it is not considered a problem.

After the technical team approves it, your refund request will enter the payment process. It takes 20 to 30 working days for the refund to be processed.

Note that a small amount may be deducted for transaction fees when refunding, and the rest of the amount will be deposited for you.

Shipping:

Note that we use subcontractors to ship our products. Our contractors allow us to send our products to the world with the most reliable shipping companies, such as DHL, UPS, Asendia, and USPS. (So that you know, our contractors may use postal service providers other than those listed.)

Note that due to international and commercial restrictions, it is not possible to send to some countries. Before placing an order, see the list of countries with these restrictions.

When your order reaches the sending stage, a tracking code will be issued for the orders, which will be emailed to you. If you are still waiting to receive the tracking code, contact us through the communication methods mentioned on the contact page.

When placing an order, enter your postal information correctly. After placing the order, it is impossible to change the address.

Suppose you need to enter postal information correctly, and the shipment is sent to the wrong location. In that case, our store is not responsible for this. In this case, the additional costs must be paid by the customer.

If the order is sent to the address you mentioned, but you cannot receive it, our store is not responsible.

We do our best to deliver the orders to our customers in the best condition. We also work with the best contractors to ship our orders, but some factors are beyond our control. So, note that our store is not responsible for damage caused by shipping.

The damage caused by the shipment should be followed up through the shipping company that sent the shipment.

It is recommended that you report it to the shipping company and us if you notice that the packaging is in an unusual condition (For example, if the packaging was torn, wet, or distorted, etc.) when you receive the order.

It is also suggested that clear photos be taken of the abnormal condition of the packaging in such circumstances.

Cancel the Contract:

We end the Contract if you do not pay us when it is due.

We terminate the Contract if your payment suffers from banking problems and is not transferred to our Account.

We end the Contract if You do not provide us with the information necessary to deliver the products within a reasonable time of our request.

We end the Contract if you do not, within a reasonable time, allow us to deliver the Products to you or if you are unavailable to receive the delivery.

We end the Contract if the Products you have ordered are no longer available.

If the Contract is terminated, a refund will be paid depending on the conditions. (For example, If the product you ordered is unavailable, the amount paid will be returned to you. Or, if the order is packed for you (even if it has yet to be sent), no refund will be made.)

The method and conditions of refund are explained in the Return and Refund article.

Determining how many percent of the paid amount will be returned depends on our technical team. Our technical team reserves the right not to give any explanation to the customer. (Although our technical team will try to explain this to the customer, our technical team is optional to do so.)

In case of termination of the Contract, the support team will inform you via email. Please note that this process will take some time. E-mail system malfunctions (such as not sending e-mail) are out of the support team's responsibilities.

Exchange:

Please be very careful when placing an order because it is impossible to edit (size, color, etc.) or cancel the order after it has been placed.

Contact Information:

Our sales experts are always available to you through online chat. If our experts are not online) for various reasons (you can register your support request so they can contact you as soon as possible.

Customer Support: Our customer support team is here to assist with any queries. Mailing Address: store@g-artbrand.org

To request the return of products or other matters regarding placed orders, you can contact the following email address. Mailing Address: store.support@g-artbrand.org

Updates and Modifications:

Policy Changes: Policy updates will be communicated through our website. You are advised to review the store's Terms and Conditions before each purchase.

Modification Rights: We reserve the right to modify our policies to reflect service changes and applicable laws.

Customer Feedback:

Feedback Mechanism: We value your feedback. Share your shopping experience to help us improve our services.

Improvement Commitment: We are committed to enhancing our services based on customer input.

Final Notes:

Thank You. We appreciate your trust in us. Thank you for choosing the G-ART Collection for your shopping needs.

Policy Acknowledgment: You agree to our store policies outlined above by shopping with us.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments