Welcome to our FAQ page, where we've gathered answers to some of the most common questions our customers ask. Whether you're inquiring about orders, returns, or product care, you'll find the information you need right here. If your question isn't covered, don't hesitate to contact our friendly customer support team for personalized assistance.

FREQUENTLY ASKED QUESTIONS

How do I place an order?

Ordering is easy! Simply browse our products, select the item you want, choose the size and quantity, and click "Add to Cart." When you're ready, click the shopping cart icon and follow the prompts to complete your purchase.
What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards and more. If you need a special payment method (such as: interbank payment, payment with digital currencies, etc.), contact us and our sales experts will guide you.
What is your return policy?

We will only return the item if the item was sent to you damaged or the wrong item was sent to you. To know how to request the return of the product, please read our conditions and terms page and the "Return and Refund" article.
Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Note that due to international and commercial restrictions, it is not possible to send to some countries. Before placing an order, be sure to see the list of countries that include these restrictions in conditions and terms page and the " Shipping" article.
What should I do if I receive a damaged item?

We apologize for any inconvenience. If you receive a damaged or defective item, please contact our customer support team within 5 days of receiving your order. We will promptly assist you with a return or replacement.
Can I change or cancel my order after it's been placed?

Unfortunately, we have to tell you that it is not possible to change or cancel your order after placing the order.
Do you offer custom design services?

Yes, we offer custom design services! You can work with our design team to create personalized products. Contact us to discuss your ideas and requirements
Can I return a personalized or custom-designed item?

Unfortunately, personalized or custom-designed items cannot be returned unless they arrive damaged or with a defect. Please review our Return and Refund Policy for more information.
Can I request a wholesale or bulk order for your products?

Yes, we accommodate wholesale and bulk orders. Please contact our sales team at store@g-artbrand.org (or send message in WhatsApp to +90(534)-4503291) to discuss your wholesale needs.
What is your policy on data privacy and security?

We take data privacy seriously. Please review our Privacy Policy to learn about how we collect, use, and protect your personal information. also, we do not share customer information with third parties.
Can I change my shipping address after placing an order?

Unfortunately, when placing an order, enter your postal information correctly. After placing the order, it is not possible to change the address in any way.
What if I missed the delivery of my order?

In this situation, you should follow up with the sending company. If the order is sent to the address you mentioned, but you cannot receive it, our store is not responsible for this.
How can I subscribe to your newsletter for updates and promotions?

To subscribe to our newsletter, simply visit our website and find the "Subscribe" section, usually located in the footer. Enter your email, and you'll start receiving our updates and exclusive offers.
How can I contact your customer support team?

For any queries, our customer support team is here to assist. Mailing Address: store@g-artbrand.org also We’re available on WhatsApp during Mon - Fri, 09:00 - 21:00 (+90(534)-4503291). We’d love to hear from you.